Use Direct Energy referral code: LK5WMCY to Get $50 Cash Credit after 60 days.
- Available in Alberta = Gas 1.3 million / Electricity 250,000 homes. (Sign-Up).
- Activation is free, choose between fixed, floating and regulated rates.
- Natural gas and electricity are both provided, saving you time and energy.
- Direct Energy offers green plans to support renewable energy projects.
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“Did you know our regulated natural gas rate is 57% lower* than the average fixed rate? The best part is that it's expected to remain low through the winter.” ~ Direct Energy 2025
Who Is Direct Energy?
For over 20 years, Direct Energy has been one of North America’s largest providers of electricity, natural gas and renewable energy solutions - serving the homes and businesses of Alberta with pride. "Every day, we work hard to earn the trust and business of our customers, offering a range of energy plans and products tailored to meet individual needs. If your needs evolve, we’re right here to guide you through the changes"
Why Choose Direct Energy?
Choosing Direct Energy Canada can offer several benefits, depending on your specific needs and preferences.
"You deserve an energy partner you can count on"
- Flexible Plans: Direct Energy offers a variety of electricity and natural gas plans, including fixed-rate and variable-rate options. Plans are available in 1 Year, 2 Years, 3 Years and 5 Years.
- Price Protection: Their fixed-rate plans provide price protection for a set term, so you can avoid price fluctuations in the market.
- Renewable Energy Options: Direct Energy offers options to purchase renewable energy, which can appeal to eco-conscious consumers looking to reduce their carbon footprint. Add-On for a few dollars a month. It's an easy add or remove from any electricity plan or energy bundle (natural gas + electricity plan).
- Convenient Online Tools: With tools like online billing, account management, and customer support, Direct Energy makes it easy for customers to manage their services.
- Rewards Programs: Direct Energy offers rewards for customers who sign up for certain plans, allowing you to earn points or discounts on your energy bills.
- Customer Service: Direct Energy has a reputation for good customer service, with accessible support options and responsive service teams.
- Bundling Options: For some customers, bundling their electricity, natural gas, and home services through Direct Energy can offer additional savings.
- No Hidden Fees: Transparency about fees is an important factor for many consumers, and Direct Energy is known for keeping their costs clear and upfront. There is no enrollment fees or exit fees as well.
- As an Equal Opportunity Employer (EEO) and one of Alberta's Top Employers, we ensure that our workplace is as diverse and inclusive as the communities we serve.
Fixed-rate plans:
Bundle natural gas and electricity to save 20% off administrative fees. Also, there are ZERO enrolment or exit fees.
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Regulated rates:
These rates have been reviewed and approved by the Alberta Utilities Commission.
How To Be A Direct Energy Customer
- Use Direct Energy Referral Code: LK5WMCY to Get $50 bill credit after being a customer for at least 60 days.
- Click here: Direct Energy Plans orSign Up Today
to select a suitable plan and then click the purple "Select plan" Button
- In this step you'll being typing out your physical address to select your correct service site.
- Next, enter your contact information and make sure the above referral code is inserted where it says Refer a Friend
- Choose a service start date and review the terms as well as the plan details on the right side. After reviewing everything, then click "Submit your order" button to finish.
Use referral code:LK5WMCY to Get $50 bill credit after 60 days of being a customer. Available in Alberta, Canada. Code never expires*
Rate of Last Resort
On January 1, 2025, the Regulated Rate Option (RRO) was replaced with the Rate of Last Resort which is a fixed rate product set every two years. The Rate of Last Resort (RoLR) is now the default electricity rate for Albertans who have not chosen, or are not currently with, a competitive energy retailer.
In areas where Direct Energy Regulated Services is the default energy provider, our Rate of Last Resort is 12.02 cents/kWh until December 31, 2026.
Natural Gas Service Area
- For regulated natural gas, Direct Energy provides service to most regions in Alberta and serve 1.3 million homes and businesses across the province.
Electricity
- For regulated electricity, Direct Energy provides service mainly in Northern and East-Central Alberta. We serve over 250,000 Albertans across 45 communities.
Service Area
Here are only some of the area served: Airdrie
Athabasca
Barrhead
Bassano
Beaumont
Beaverlodge
Bentley
Blackfalds
Bon-accord
Bonnyville
Bow-island
Brooks
Calmar
Camrose
Cardston
Chestermere
Cochrane
Cold-lake
Crossfield
Devon
Diamond Valley
Didsury
Drayton Valley
Drumheller
Eckville
Edson
Elk Point
Fort Macleod
Fort McMurray
Fort Saskatchewan
Fox Creek
Grande Cache
Grande Prairie
Grimshaw
Hanna
High Level
High River
Hinton
Innisfail
Lacombe
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Thing to note when it comes to your bill:
Extreme Weather: When temperatures dip significantly in the winter or soar in the summer, people tend to use more energy to maintain comfort. For cold weather, heating systems (natural gas or electric) consume more energy. In the summer, air conditioning units are often the main culprit for higher electricity consumption. It’s especially noticeable in months like January for cold weather and peak summer months for hot weather.
Distribution Charge Increases: Energy distributors charge fees based on how much energy you use. So, as your consumption rises, so do the distribution charges. Additionally, for natural gas bills, if you use more gas, you'll see an increase in the Federal Carbon Tax since it's charged based on consumption.
Increased Energy Consumption: As temperatures drop, homes require more energy to heat, especially if the weather is colder than usual. More gas is burned to heat the home, and more electricity is consumed for fans, lighting, or space heaters.
Changes in Home Environment: If you've made changes in your home like installing new appliances or running the furnace/AC more frequently, it can significantly impact your energy consumption. Other factors like having more people in the house, not maintaining the furnace or HVAC system, or even leaving lights on for longer periods will also add up.
Payment Options
You'll find multiple ways to pay for your Direct Energy bill in Alberta, Canada.
- Pay online through your account. You can pay your bill through the Direct Energy accounts Online Account Manager.
- Make a one-time paymentMake quick payment anytime online 24/7/365.
- Sign up for Auto PaySet it and forget it.
- Pay By Phone: 1-866-374-6299 Use the automated system 24/7/365.
- Pay by mail:Send cheque to: Direct Energy P.O. Box 1515, Station M Calgary, AB T2P 4K2.
- Pay online by linking bank:Set up payments by phone or online to "Direct Energy".
Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays
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